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Quality Assurance

We place great importance on client care and are constantly working to increase the quality of our work and improve the service we deliver to clients. We routinely ask clients for feedback at the conclusion of their cases and this feedback is monitored and the information obtained is used to further improve our performance.

In addition to our own internal procedures we have obtained external and independent recognition that we are providing a high-quality service.

Law Society Lexcel Accreditation

Lexcel is the Law Society’s practice management standard for solicitors. It is a scheme for any type of practice to certify that certain standards have been met following independent assessment. The Lexcel practice management standard is only awarded to solicitors who meet the highest management and customer care standards. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.

Clifford Johnston & Co has been Lexcel accredited since 2004 and each year we aim to improve on our assessment performance.

Law Society Accreditation Schemes

The Law Society operates various accreditation schemes to promote high standards in legal service provision and ensure that consumers are easily able to identify legal practitioners with proven competency in given areas of law.

In addition accreditation ensures that scheme members maintain relevant standards of competency and expertise, by means of periodic reselection, re-accreditation and re-authorisation.

Law Society Mental Health Panel

Only legal practitioners who meet the Law Society’s strict requirements are permitted to join the scheme. When you see the Mental Health Review Tribunal Accreditation Scheme logo, you’ll know that the practitioner’s skills, knowledge and experience have been rigorously and independently assessed.

Noreen Doherty and Patrick Harris have both been on the Mental Health Panel for approximately 10  years. Christopher Furbey has been on the Panel for over 5 years.

Law Society Immigration and Asylum Accreditation Scheme

Naila Kosar is accredited at Level 2 which is a senior level and is also an accredited immigration supervisor. She is also a member of the Immigration Law Practioners Association.

Criminal Litigation Accreditation

Solicitors must complete written and practical assessments at approved assessment organisations before they apply for Criminal Litigation Accreditation Scheme membership. There are four assessments, which lead to two qualifications:

Successfully completing the Magistrates Courts Qualification and the Police Station Qualification entitles the solicitor to apply for Criminal Litigation Accreditation Scheme membership.

Patrick Harris, Noreen Doherty, Nicky Hall, Karen Rolls and Jared McNally all have Criminal Litigation Accreditation Scheme membership. In addition Chris Furbey is an accredited police station representative. Patrick Harris and Nicky Hall have been further accredited as a Higher Court criminal advocate.